HOW IT WORKS
MEET YOUR DEDICATED PA
Someone you will know and trust.
YOU ARE GIVEN A DEDICATED NUMBER
CALLS WILL BE ANSWERED IN YOUR COMPANY NAME

YOU ARE ASSIGNED YOUR DEDICATED PA
CALLS CAN BE TRANSFERED OR MESSAGES PASSED ON
WE USE THE LATEST TECHNOLOGY
- Full Telephone Integration
- The active call is displayed in green showing the company name being called, the caller’s number, time since the call started ringing & time spent speaking with the caller
- A call on hold is shown in yellow
- Speed dials give quick access to common numbers
- Old calls displays previous calls handled by this agent
- History list shows if this caller rang before, which company(s) they contacted and any messages taken
- Clients details are ‘popped0′ into view as call rings
- Red text indicating private client details
- The local time at the client’s office
- The contacts for this client and easy access to other client related information
- General notes about the client to assist the agent
- Details for the currently selected contact
- Configurable Call Action buttons allow you to define the call handling preferences. In this case try to transfer to two numbers on fill in the custom form ‘Widget Order’
- List of callers to this contact that the agent should filter or handle with importance
- General notes about the contact